Terms of Service
1. Acceptance of Terms
By using DeckBuildersSurrey.ca or hiring us for any service, you agree to be bound by these Terms of Service. If you do not agree, discontinue use immediately.
2. Services Provided
2.1 Scope of Services
We provide deck building, deck construction, deck repair, deck replacement, deck resurfacing, deck restoration, and outdoor living services.
2.2 Service Modifications
We may modify, update, expand, or discontinue any service at any time without prior notice.
3. Quotes, Estimates, and Pricing
3.1 Non-Binding Estimates
Estimates provided via email, phone, or website forms are approximations and not final contracts.
3.2 Price Adjustments
Final pricing may vary due to material changes, structural findings, engineering requirements, permit needs, or client-requested changes.
3.3 Change Orders
Any client-requested changes after project initiation must be approved in writing and may result in additional charges and updated timelines.
4. Project Scheduling and Timelines
4.1 Scheduling
Project start dates and timelines are estimates based on availability of labour, materials, and site conditions.
4.2 Delays
We are not liable for delays caused by weather, supply issues, permit delays, unforeseen structural problems, or client actions.
5. Client Responsibilities
5.1 Accurate Information
Clients must provide accurate details about project location, conditions, and requirements.
5.2 Site Access
Clients must provide safe and reasonable access to the project site throughout the duration of the project.
5.3 Approvals
Clients are responsible for obtaining required strata, landlord, or HOA approvals when applicable.
5.4 Interference
Clients must refrain from interfering with workers during active construction for safety and quality assurance.
6. Deposits, Payments, and Billing
6.1 Deposits
A deposit may be required before work begins. Deposit amounts vary according to project size and material requirements.
6.2 Progress Payments
Large projects may require milestone-based payments outlined in the contract.
6.3 Final Payment
Final payment is due immediately upon project completion.
6.4 Non-Payment
Failure to pay may result in suspended work, withheld warranties, late fees, or legal collection actions.
7. Cancellations and Refunds
7.1 Client Cancellation
If the client cancels a scheduled or contracted project, they may be responsible for material costs, labour costs incurred, and potential forfeiture of deposits.
7.2 Company Cancellation
We reserve the right to cancel a project if conditions are unsafe, the client is uncooperative, the project violates building codes, or the client breaches the contract.
8. Warranties and Guarantees
8.1 Workmanship Warranty
Workmanship warranties may be offered depending on the project. Warranty details will be included in the contract.
8.2 Exclusions
Warranties do not cover weather damage, wear and tear, lack of maintenance, misuse, third-party modifications, or structural issues unrelated to our work.
8.3 Manufacturer Warranties
Material warranties are governed solely by the product manufacturer.
9. Permits, Engineering, and Compliance
9.1 Permit Requirements
Some projects require building permits or engineering. Responsibilities for obtaining permits will be defined in the project contract.
9.2 Code Compliance
All work will follow local building codes and safety regulations unless a client specifically requests otherwise, in which case we may refuse the job.
10. Limitation of Liability
10.1 Liability Cap
Our total liability for any claim is limited to the amount paid for the specific service.
10.2 No Indirect Damages
We are not responsible for indirect, incidental, or consequential damages including property loss, delays, or loss of use.
10.3 Pre-Existing Conditions
We are not liable for damages arising from pre-existing structural issues, rot, mold, or unsafe framing uncovered during the project.
11. Website Use
11.1 Acceptable Use
You may not misuse forms, attempt unauthorized access, interfere with site functionality, or copy website content without permission.
11.2 Access Restrictions
We may restrict access to the site or services for violations of these Terms.
12. Intellectual Property
All text, graphics, logos, images, and other content on DeckBuildersSurrey.ca are the property of the Company and may not be reproduced without written authorization.
13. Third-Party Links
We may link to third-party websites. We are not responsible for their content, policies, or practices. Use third-party sites at your own risk.
14. Privacy Policy
Your use of DeckBuildersSurrey.ca is also governed by our Privacy Policy, which outlines how your personal information is collected and used.
15. Modifications to Terms
We may update or revise these Terms of Service at any time. Updates are effective upon posting. Continued use of the website or services constitutes acceptance of the updated Terms.